01924 510 510

FAQs

FAQs

I've seen the same products on other websites but they are more expensive, are yours the same items?

Yes they are the same. Where other suppliers give no discount we happily offer huge discounts on manufacturers suggested selling prices.

Can Pennine Trophies quote for items seen on other websites?

Yes. We frequently quote on other website products. In most cases we can apply our discount structure.

Do you have a showroom I can visit?

Yes. We have a large showroom area for our customers to visit.

Is VAT included in the prices?

Yes. The prices shown on the product are all VAT inclusive.

Are clearance items sub standard?

No. Clearance Items are usually end of season lines and are sold on a while stocks last basis.

How do we know if clearance items are in stock?

All clearance items are closely monitored. Orders are always confirmed. When clearance items are sold out, the products are removed from the website.

Can we advise you of wording for our squad awards later?

Yes. On items where we offer free wording. Providing you pay for the trophies selected online and inform us that you will submit wording information at a later date (using our contact e-mail system). Please note for this service we must have your instructions no later than 10 days before your order is due to be despatched.

Are we charged for wording like other suppliers do?

Any trophy carrying a wording plate will be worded Free of Charge. Other products e.g. Nickel Plated Cups, Glassware & Giftware not carrying a wording plate will be charged as stated on the product page.

Can Products shown be adapted for any sport or activity?

Resins come as seen. Cups, medals, plaques and holders can be adapted for any sport or activity by applying your choice of 1” or 2” centre where applicable.

Can we have our logo or crest put on the trophy we choose?

In most cases – Yes. We require your logo/crest in a J-peg high resolution format. This can be shown as a 1” or 2” centre.

Are we limited to how many letters of wording can be applied for each item purchased?

No there is no limit to how many letters you may use. The more letters you use the smaller the font will be.

I Operate an organistaion and have no credit or debit card facilities, can i still purchase products from your online site any other way?

Yes. Customers without card facilities can order products by e-mailing us (trophies@pennine-trophies.com) or phoning us on 01924 510510 (6 lines). We can arrange for an invoice of your requirements to be sent to you, preferably by e-mail and you can settle by cheque, Prices, discount vouchers and bulk purchase discounts would still apply, but you would NOT receive reward points, these are only available to registered card buyers.

 We hope the above FAQs answer anything you was unsure of, however if the FAQs don't answer your query do not hesitate to contact us.

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